Events

PAETEC's every-expanding library of whitepapers provides useful information to help organizations develop a competent and cost-effective approach to managing IT service support and service delivery processes.

When service support and service delivery functions are effectively combined, your organization is more likely to avoid the normal disruptions and cost associated with establishing and sustaining compliance and managing to budget requirements.

Financial Management
Financial Management - This whitepaper outlines the fundamentals of planning and practicing sound stewardship of the organization's monetary resources. The document provides insight into the fundamental disciplines of budgeting, accounting, and charging for IT services and assets.

ITIL & ISO 20000
ITIL and ISO 20000 - This whitepaper overviews the fundamentals and outlines differences between the widely accepted ITIL best practice framework and the ISO 20000 standard.

OMB Circular A87
OMB Circular A87 - This whitepaper provides an overview of the cost principle guidelines outlined by the Office of Management and Budget (OMB) for State, Local, and Indian Tribal Governments that receive federal funds.

Operations Management
Operations Management - This whitepaper overviews the suite of service support processes that focus on sustaining business continuity and ensuring sufficient availability and appropriate capacity of all hardware, software, and personnel resources.

Sarbanes Oxley (SOX)
Sarbanes Oxley (SOX) - This whitepaper provides insight to help corporations prepare for and use SOX IT audit guidelines as a strategic advantage to initiating new performance management methodologies that will reap long-term benefits. Such methodologies proactively identify and replace inefficient processes and alleviate unnecessary overhead costs associated with
manual operations.

Service Management
Service Management - This whitepaper provides helpful information to help organizations establish and maintain the business processes to support a centralized Change Management Database (CMDB). This document outlines the fundamentals to managing a Service Desk, implementing and maintaining a Service Catalog, processing incidents and service orders and conducting statistical analysis of service delivery operations.